PATIENT RIGHTS

  1. Patients have the right to access the services of the Clinic the most appropriate for the nature of their illness.
  2. Patients have the right to receive care with the required respect for their human dignity. This care includes not only the general exercise of medical and nursing services, but also paramedical services, suitable accommodation, suitable treatment and efficient administrative and technical service.
  3. Patients have the right to consent to or refuse any diagnostic or therapeutic action which is to be performed on them. In the case of a patient with partial of full mental incapacity, this right is exercised by the person acting on his or her behalf at law.
  4. Patients have the right to request to be informed of anything concerning their condition.
  5. The patient’s interest is decisive and depends on the completeness and accuracy of the information provided to him or her. Patient information must allow said patient to form a complete picture of the medical, social and financial parameters of his or her condition and to make decisions himself or herself, or to participate in the making of decisions which may influence the rest of his or her life.
  6. Patients or the patients’ representatives, in case of application of par. 3, have the right to be informed, fully and in advance, of the risks which may arise due to the performance, on said patient, of unusual or experimental diagnostic or therapeutic actions. These actions are performed on the patient only following the consent of said patient. This consent may be revoked by the patient at any time.
  7. Patients must feel totally free in their decision to accept or refuse any cooperation on their part for the purpose of research or training. The patient's consent for cooperation is the patient's right and can be revoked at any time.
  8. Patients have the right, to the extent and to the actual conditions possible, to protect their private life. The confidential nature of the information and of the content of the documents concerning the patient, of the patient file and of the medical notes and findings, must be guaranteed.
  9. Patients have the right to have their religious and ideological beliefs respected.
  10. Patients have the right to suitably present or submit complaints or objections and to receive full knowledge concerning these actions and results.

PATIENT OBLIGATIONS

  1. Patients are obliged to inform the medical and nursing staff of medications which they may have been taking before they were admitted to the Clinic and to cooperate with honesty.
  2. For any complaint, patients and their relatives must refer to those hierarchically responsible in the Clinic.
  3. Relatives and friends must not remain in the rooms for long hours or in large numbers, while the presence of children in the rooms is not advised.
  4. Accompanying persons remaining in the rooms by virtue of a special permission must see to keeping the rooms clean. They should not sit on patients’ beds, bring flowers in the rooms or keep food, beverages and coffees, because bacteria develop in these.
  5. Accompanying persons and visitors must not make noise, because patients need peace and quiet.
  6. Patients, as well as persons accompanying them and their visitors must not carry valuables or large amounts of money with them.
  7. Patients must be on time for their appointments and must not leave their rooms without permission.
  8. Patients must always carry their health record and insurance booklet, any examinations they have had in the past, as well as any relevant document (information bulletin, instructions, etc.).
  9. Patients and the persons accompanying them must present, at the time of their admission, the necessary information and data requested by the medical and nursing staff.
  10. Smoking is strictly prohibited in all Hospital areas.